Frequently Asked Questions magimixredemptions.co.uk


If the answer to your problem is not listed below we can be contacted by email

No, unfortunately we are only able to supply the product specified in the promotion.

We aren’t able to process queries for previous Magimix promotions, please contact Magimix direct.

If you’re experiencing issues with you promotional goods, please contact Magimix aftersales direct.

Your free gift will be delivered between the hours of 9 and 5 Monday – Friday, the address entered will be where your goods are delivered to, therefore please ensure somebody is able to sign for the parcel between these times. We aim to deliver all online redemptions within 30 days; however this can take up to 60 days during peak periods.

Please be aware that upon despatch of your gift you will receive an e-mail from UPS stating a package from Edmundson Electrical Ltd C/o Beam is on its way.

If you still haven’t received your gift after 60 days, please contact us by e-mail.

We aim to deliver all online redemptions within 30 days; however this can take up to 60 days during peak periods. If you still haven’t received your gift after 60 days, please contact us by e-mail.

Please e-mail as soon as possible if you wish to change your delivery address. As long as we haven’t already despatched the goods, we can amend it for you. If the goods have already been despatched, we are unable to send a second set to another address. We can’t be held liable for incorrectly submitted addresses.

We are unable to guarantee stock but whilst the promotion is always ‘while stocks last’ we endeavour to honour all claims made. Please submit your redemption as normal and we will contact you if there are any issues.

Please ensure you have entered the data correctly and the photo of your receipt does not exceed the limit. If you are still experiencing difficulty please download our support form. Please complete the form with as much detail as possible and return it to us by email.

If your email address includes non standard characters (most commonly a hyphen), our system is unable to send your confirmation email. If this is the case, please contact us by email, and we can confirm your successful submission.

Residents of the Republic of Ireland must claim by submitting a redemption form BY POST. The redemption form is available online for download from the relevant promotional page.